Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Unified Communications Analyst

Department: Information Technology

Reports To: Unified Communications Manager

Location: Dallas

FLSA Status: Exempt

Position Summary:

Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Unified Communications Analyst in our Dallas office. The Unified Communications Analyst is responsible for the administration, maintenance, and optimization of Jackson Walker’s enterprise voice, data, video, and collaboration platforms. This role ensures reliable, secure, and high-quality communication services across the Firm while supporting infrastructure performance, vendor coordination, and network security initiatives.

Essential Duties and Responsibilities:

Unified Communications Operations

• Manage day-to-day operations of unified communications systems, including voice, video, conferencing, SIP/VoIP, and collaboration platforms.
• Perform moves, adds, and changes for telecommunications equipment, circuits, and configurations.
• Maintain Quality of Service (QoS) across all communication platforms to support mission-critical applications.

Network & Infrastructure Support

• Monitor network utilization and performance, making recommendations for bandwidth optimization.
• Assist with maintenance of switches, routers, firewalls, VPNs, IDS/IPS, and wireless networks.
• Support IP addressing, subnetting, and routing design initiatives.
• Maintain DID inventories and network-based fax services.

Security & Vendor Coordination

• Partner with Information Security leadership on network security tasks and mitigation efforts.
• Coordinate with vendors on troubleshooting, service changes, and configuration updates.
• Assist with network-based scanning and security monitoring activities.

Mobility & Device Management

• Deploy and maintain mobile devices, phones, and tablets using the Firm’s MDM platform.
• Maintain and administer MDM systems and captive portal platforms.
• Support wireless authentication platforms and access controls.

Collaboration & Support

• Coordinate with HR and Facilities on employee moves, onboarding, and office transitions.
• Support firmwide onboarding initiatives, including Summer Clerks and Associate classes.
• Participate in on-call rotation and provide after-hours support as required.

Qualifications:

• Associate degree preferred; relevant certifications or equivalent experience accepted.
• Minimum 3 years of experience in an IT or unified communications role.
• Experience supporting platforms such as Zoom, Microsoft Teams, and Webex.
• Strong analytical, troubleshooting, and communication skills.

Work Conditions:

This role operates in a professional office environment and may require more than 37.5 hours per week during peak periods. Evening or irregular hours may be required based on firm needs.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

If you require a reasonable accommodation to complete the application or interview process, please contact us at BusinessProfessionalRecruiting@jw.com