Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Learning and Development Manager

FLSA Status: Exempt

Department: IT

Reports To: Director of End User Experience

Location: Austin, but San Antonio and/or Dallas may also be considered

Jackson Walker, Texas’ largest law firm, has an exciting full-time employment opportunity as a Learning and Development Manager. The incoming Learning and Development Manager will confidently present one-on-one training sessions, address large groups during conference room demonstrations, and facilitate hands-on training in the Learning Center. It is important that this business professional be self-motivated, understand how adults learn new technology, and communicate complex technical concepts clearly and concisely.

As a representative of Jackson Walker’s IT department, the Learning and Development Manager is responsible for interpreting, understanding, monitoring adherence to, and educating users about Firm policies with regard to computer usage, electronic record and communications retention, information security, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Specific duties of this position include, but are not limited to:

Leadership in Course Development

• Lead the evaluation and analysis of learning needs across the organization and determine appropriate training topics and methods
• Oversee the design and development of curriculum using instructional design principles, incorporating practice exercises to support learner retention
• Collaborate with Learning and Development (L&D) team members to ensure alignment in course design and educational strategies
• Utilize eLearning development tools (e.g., Adobe Captivate, Adobe Presenter, Camtasia) to create engaging on-demand learning experiences

Training Delivery and Management

• Direct and deliver instructor-led classes, demonstrations, and other presentations – locally, online, or remotely
• Consult with attorneys and staff to assess their training needs and recommend technology tools based on workflow analysis
• Collaborate with practice group leaders to understand their unique business needs and provide updates on technology changes and improvements
• Communicate technical information effectively, ensuring clarity and understanding among diverse audiences
• Mentor and guide L&D team members to enhance their skills and ensure service readiness

Strategic IT End User Services Management

• Serve as the primary liaison between the IT department and end user groups, fostering strong relationships and open communication
• Analyze and evaluate new applications and technology, making strategic recommendations for their configuration and implementation in line with organizational goals
• Manage special projects and initiatives as assigned by the Director of End User Experience, ensuring timely and effective execution
• Develop metrics to assess the effectiveness of training programs and implement improvements based on feedback and data analysis
• Additional duties and special projects, as assigned by management

QUALIFICATIONS:

• Experience designing courses and content for the following types of software applications:
  • Word processing, email, and spreadsheets (Microsoft 365 and/or Windows 11 preferred)
  • Document management systems (iManage Work 10 preferred)
  • Document comparison tools (e.g., WorkShare Compare)
  • Time entry (e.g., Aderant Expert, Carpe Diem, DTE)
  • VoIP telephone and voicemail systems (Cisco preferred)
  • Mobile technologies (iPad and iPhone preferred)
• Expertise in adult learning theory and instructional design principles
• Ability to work independently and make autonomous decisions regarding courses of action with regard to technology education for the Firm
• Ability to communicate effectively and professionally, both verbally and in writing
• Demonstrate above-average attention to detail and pride in their work product
• Ability to successfully manage time to meet deadlines

Education:

• Bachelor’s degree from an accredited college or university preferred

Years of Experience:

• Five to seven years’ experience designing and presenting technology training in a legal or other professional service organization, with a focus on management experience

Working Conditions:

• Normal office environment with little exposure to excessive noise and temperature.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.