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Department: | IT BP Non-Exempt |
Location: | Dallas, TX |
Applications Support Specialist
FLSA Status: Non-Exempt
Department: IT
Reports to: Service Desk Manager
POSITION SUMMARY
First point of contact for customer technology requests via telephone or email. Respond to customer requests and solve technology issues, while taking detailed notes in our incident management system of steps for resolution, and manage the flow of other requests.
ESSENTIAL DUTIES & RESPONSIBILITIES
Specific duties of this position include, but are not limited to:
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
The above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of essential functions, responsibilities or requirements.